American National is seeking a Part-Time Career Development Trainee, in the Non-Licensed Client Service Center, Underwriting Services Division.
Job Duties:
Responsible for assisting clients with payment and policy information, transferring clients when appropriate, and providing a one call resolution when feasible
Portraying a professional image of the company, working with clients and employees in various capacities via the phone, written communication, or face/face
Maintain an understanding of policy ratings and procedures, including basic underwriting guidelines and requirements for auto, motorcycle, recreational vehicle, home, boat, rental owner property, and related endorsements
Must be able to utilize analytical/judgment skills in order to make independent decisions
Participate in developing new methods and procedures for handling and resolving varied phone calls that are received
Job Qualifications:
Educational Equivalent-High School diploma required-Must be enrolled in college courses
Specific Training/Knowledge-Customer service experience, with a focus on telephone communication
Specific Skills- Must possess excellent oral and written communication abilities, Excellent customer service skills, Ability to maintain congruous working relationships with representatives from various areas of the company, and American National’s policyholders, Must be able to assimilate information and produce quick and accurate decisions
Schedule Requirements-Flexible scheduling, Must be available to work at minimum, (20-25) hours per week
Located, Springfield Missouri
American National was started in 1905 in Galveston, TX, and also has offices in League City, TX, Springfield, MO, and Albany, NY. We offer life, accident and health insurance; property/casualty insurance for personal lines, agribusiness and targeted commercial businesses; and retirement, annuities and pension plan products.
We’re committed to our employees and clients alike. If you want a long, rewarding career, if you want a chance to be a part of something big and if you want to make a difference in people’s lives, then we want to hear from you.