Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

System Update: Banner Outage Starting Friday, May 26, 2023

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Big changes are underway behind the scenes as Information Services works to modernize our databases and enterprise resource system. Over Memorial Day weekend, My Missouri State, Admin Banner, Workflow, BDM, SSB8, Self Service 9, DegreeWorks, our custom web applications, and all other systems reliant upon our database will be unavailable as we apply updates and perform system maintenance. The updates being applied impact infrastructure and not user experience, so our users will not encounter any functional differences to our systems once the updates are in place.

During this time, there will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, video surveillance systems, electronic door access, and the application for admission.

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • Outage ends by Sunday, May 28, 2023 at 5:00pm.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023. However, updates will be posted here if anything interferes with this schedule.

 

System Update – Sunday, March 5, 2023

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On Sunday, March 5, the authentication system will be updated and therefore unavailable:

  • 6:00 a.m. – 8:00 a.m. Blackboard and all other systems reliant upon CAS authentication will not be available during this time.

There will be no impact to other systems such as: University networks, phone systems, main websites, Banner, Office 365, email services, video surveillance systems, electronic door access, and the application for admission.

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the Banner environment on Sunday.

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.

Upgrade Day – Tuesday, January 3, 2023

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On Tuesday, January 3, 2023, several university systems will be down for scheduled maintenance:

  • 12:01 a.m. – 1:00 a.m. – Internet for Springfield, West Plains and Mountain Grove campuses will be unavailable.
  • 8:00 a.m. – 5:00 p.m. – Several core network systems will be upgraded.  Users of university services may notice intermittent outages during this time.

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.

Blackboard App Not Functioning as Intended After Update (Resolved)

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The Blackboard app has been updated, and login issues have now been resolved. You should be prompted for Web Login. If you receive an invalid username/password error, you may need to clear your cache (Android only) or delete and re-download the Blackboard Learn app (iOS) from the relevant app store. Once you have done so, you should be appropriately directed to the web login page and be able to sign in as expected.

Additions information regarding the app can be found in our Knowledge Base.

Steps for clearing cache (Android only). 

Step 1: open settings and locate the Blackboard app:

Step 2: Under App info, click Storage, then Clear Cache.

Step 3: Confirm the cache deletion (this will not impact your assignments or other data within Blackboard, just your local app data).

 

Previous Issue:

Updated: September 14, 2022

Some versions of the app are currently returning an error message of Incorrect username/password.

If you are routed through the Missouri State Web Login page as shown below, you should be able to login as expected with the standard app experience. We will continue to provide updates as Blackboard refines their fix to this issue.

 

 

 

If users receive errors regarding inability to reach the institution’s server, they may need to update their app. See the screenshot below for an example.

In addition, once users update the app, they will need to accept the new privacy agreement. This may not be sized correctly for many mobile devices and users may need to swipe across to see the OK button and accept the new terms.

Finally, the mobile app is currently not functioning as expected. Users will see the mobile version of the Blackboard site in their app interface. This is a temporary bug and we will update users when we have a solution or a workaround for this issue.