The phone switch serving the West Plains campus is currently experiencing failures this morning. Users are receiving a “fast busy” signal when attempting to call in or out of the West Plains campus. Networking and Telecommunications staff are currently investigating and will restore services as soon as possible.
Today at approximately 10:55 a.m. CST, a key networking component breakdown caused a cascade failure that rendered the MSU networks non-operational. Services were restored and all systems appeared to be functional again by 11:15 a.m. We apologize for the interruption in service and are striving to remedy the situation so that it does not occur again.
The cause of the failure is not entirely known, but is likely tied to a known hardware problem or a potential software flaw. Networking and Telecommunications were already aware of this latent problem and had plans to correct the issue in two (2) days on our scheduled Upgrade Day on Sunday, May 27th, 2018 which, of course, is still planned.
Routine upgrades to the University’s mission critical networking, telecommunications, information security, and information systems are necessary to provide reliable and secure services to the University community. These upgrades are scheduled for times when the disruption to the University community is minimized. Departments and users are encouraged to plan accordingly and not expect access to the University’s communications and information technologies during the upgrade period of 12:00 a.m. to 11:59 p.m.
- May 26 – brief Internet outage at midnight.
Should you have any questions or concerns, please contact Josh Stuppy at 836-6449 or via email at JoshStuppy@MissouriState.edu - May 26 – upgrade of the ERP Banner computing hardware and database infrastructure.
Should you have any questions or concerns, please contact Stacey Tune at 836-6555 or via email at StaceyTune@MissouriState.edu - May 27 – upgrade of the networking core routers to provide better redundancy.
Should you have any questions or concerns, please contact Josh Stuppy at 836-6449 or via email at JoshStuppy@MissouriState.edu