Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

Reminder: System Updates Start Tomorrow

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On May 9th, we announced system updates taking place over Memorial Day Weekend. These updates are focused on infrastructure, so our university community will not see any changes to our systems, but rest assured that these updates are creating a more modern, secure environment for our resources.

The following systems and applications will be unavailable beginning at 5pm on Friday, May 26th:

  • My Missouri State / My Grizzly Den (West Plains)
  • Admin Banner
  • Workflow
  • BDM
  • Self-Service Banner 8 (e.g. Student Information Menu, Student Records)
  • Banner Self Service 9 (e.g. Employee Dashboard, Registration)
  • DegreeWorks
  • Custom web applications (such as the Registration Status, Advising Notes, Chosen Name, and Direct Deposit pages)
  • All other systems reliant upon our database

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Microsoft 365, email services, video surveillance systems, electronic door access, and the application for admission.

Access Missouri State Email    Access Blackboard Learn

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • System testing and verification will occur throughout the day on Saturday, May 27th and Sunday, May 28th. Systems might be up and down during this time, but system functionality should not be expected until Monday.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023.

Follow this page for updates as work progresses.

Status Updates for Memorial Day Weekend:

  • Thursday, May 25: System backups began at 5pm
  • Friday, May 26: Updates begin at 5pm. Banner and all database systems unavailable.

System Update: Banner Outage Starting Friday, May 26, 2023

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Big changes are underway behind the scenes as Information Services works to modernize our databases and enterprise resource system. Over Memorial Day weekend, My Missouri State, Admin Banner, Workflow, BDM, SSB8, Self Service 9, DegreeWorks, our custom web applications, and all other systems reliant upon our database will be unavailable as we apply updates and perform system maintenance. The updates being applied impact infrastructure and not user experience, so our users will not encounter any functional differences to our systems once the updates are in place.

During this time, there will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, video surveillance systems, electronic door access, and the application for admission.

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • Outage ends by Sunday, May 28, 2023 at 5:00pm.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023. However, updates will be posted here if anything interferes with this schedule.

 

System Update – Sunday, March 5, 2023

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On Sunday, March 5, the authentication system will be updated and therefore unavailable:

  • 6:00 a.m. – 8:00 a.m. Blackboard and all other systems reliant upon CAS authentication will not be available during this time.

There will be no impact to other systems such as: University networks, phone systems, main websites, Banner, Office 365, email services, video surveillance systems, electronic door access, and the application for admission.

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the Banner environment on Sunday.

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.

Upgrade Day – Tuesday, January 3, 2023

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On Tuesday, January 3, 2023, several university systems will be down for scheduled maintenance:

  • 12:01 a.m. – 1:00 a.m. – Internet for Springfield, West Plains and Mountain Grove campuses will be unavailable.
  • 8:00 a.m. – 5:00 p.m. – Several core network systems will be upgraded.  Users of university services may notice intermittent outages during this time.

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.