Written by Nancy Gordon, Instructional Designer
Faculty Center for Teaching and Learning
Fourteen faculty members took time from their busy day on September 21st to attend the pre-recorded seminar, “Teaching More Effectively with Customizing Learning Experiences.” This seminar was presented by Judith Boettcher, a cognitive psychologist and instructional designer who has published much research on designing learning experiences and the future trends of technology in teaching and learning. Dr. Boettcher is someone I have admired greatly since meeting her and Rita-Marie Conrad at a League for Innovation conference several years ago when they presented a workshop designed to assist faculty moving courses to the web. I still have Rita-Marie Conrad’s business card when she was an instructional designer at Florida State University. There, there is my confession – that I collect business cards from published professions in my field just as a baseball fan collects player cards of their favorite homerun hitters! Perhaps someday I’ll share with you my meeting and conversations with Ruth Clark.
Many of the theories and models Dr. Boettcher presented in this seminar can be found in her latest book The Online Teaching Survival Guide: Simple and Practical Pedagogical Tips©2010, Jossey-Bass Publisher and her Designing for Learning website ( http://www.designingforlearning.info/index.html). What the pre-recorded seminar lacked in production quality (the session started abruptly apparently due to technical problems during the live session and Dr. Boettcher had connected from her Florida office so her audio sounded somewhat like a long-distance phone call), was quickly forgotten after the first polling question. The audience was asked their favorite design practice for engaging and customizing learning and the majority of responses were “a well-structured course.”
Dr. Boettcher’s model of a well-structured course is a design that provides a learning experiences framework in which the learner is at the center of the teaching and learning process. Boettcher’s framework simplifies the process of designing and managing instructional experiences by capturing a complex set of interactions among the four elements of an instructional event 1) learner, 2) mentor, 3) knowledge, and 4) environment.
Boettcher’s Learning Experiences Framework

Learner (students; who and why)
Mentor (faculty; designs, directs, supports, and assesses)
Environment (infrastructure; where, when, with whom, and how)
Knowledge (content and resources; with what and how accessed)
Boettcher made an important distinction in regard to instructional design that we have all experienced, “we design for the probable learner and customize for the actual learners.” Very wise words indeed.
The majority of the seminar was dedicated to the “Nine Points of Customization” and in Boettcher fashion she left us with a “Checklist for Customizing a Course.”
Checklist for Customizing a Course (Boettcher, 2010)
1. Do you use a getting-acquainted posting that encourages pictures, stories and personal sharing so that you learners and you get to know each other as 3D people as a way of launching your course community and building quick trust?
2. Do you have a discussion thread or forum in the first week requiring learners to review course goals and outcomes and to specify what they want to learn for what purposes so that set explicit personal goals for learning?
3. Do you review course structure, assignments and expectations on deadlines, required meetings, etc with your learners to ensure that the structure will work as well as possible for learners’ needs, expectations and goals?
4. When designing the course and during the course delivery, do you provide for differentiated assignments and readings to customize learning experiences to get a closer fit of assignments to learners’ readiness and interests?
5. Team assignments and peer review are powerful community building and assessment tools’ but they are not necessarily for everyone. Do you allow for some flexibility in how teams work and how peer review works?
6. Leadership opportunities. Have you designed opportunities for some learners to go deeper or to assume some additional learning community responsibilities?
7. Course projects are essential assignments that give students the opportunity to customize their learning. Do you have a project proposal process that cycles between you and the learner for a good learning and interest match?
8. Peer review of project proposals, projects-in-progress and finished projects helps build community, extend learning, and reduce grading burdens and surprises. Have you built peer review into your course somewhere?
9. Projects can have two points of review, one for the finish project and one for sharing the project with others. Have you designed flexibility into the “project sharing” point, letting learners choose between papers, websites, presentations, etc?
I read Boettcher’s latest book, The Online Teaching Survival Guide: Simple and Practical Pedagogical Tips this summer and found the book as well as the information presented in her seminar to be relevant and practical. Just like the title. . . . Simple and Practical Pedagogical Tips this seminar provided theory-based techniques for customizing learning experiences for our students. If you are interested in reading the book or reviewing the pre-recorded seminar, contact the Faculty Center for Teaching and Learning and reserve a copy.
Nancy Gordon, Instructional Designer
Faculty Center for Teaching and Learning