Information Services Notifications and Outages

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Banner Upgrades – Saturday, May 29, 2021 – Monday, May 31, 2021

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On May 29 – 31, 2021, the ODS/EDW will be upgraded and therefore unavailable.

Please note that ODS/EDW, the underlying Oracle database, Argos, AppMan, Custom web applications, and all other systems reliant upon the ODS/EDW database will be unavailable for approximately 3 days starting on Saturday, May 29th morning starting at 8 AM.

There will be no impact to other systems such as: Admin Banner, Banner production database, BDM, Argos reports for Banner production, most Custom web applications, University networks, phone systems, main websites, Blackboard, Office 365, email services, CashNet, video surveillance systems, electronic door access systems, and the application for admission.

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the Banner environment on Sunday morning.

Should you have any questions or concerns, please contact Sarah Williams at (417) 836-6557 or via email at SWilliams@MissouriState.edu.

 

Network Outage – Resolved

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The network outage that affected most services on the Springfield campus, including the Cheek Hall data center, has been resolved. All services should have been restored as of 9:22 a.m. this morning. If you are aware of any outages, please report them to Networking@MissouriState.edu immediately.

The core circuit card that failed two days ago and was disabled, today had to physically be removed from the router to restore services. Backup, redundant interfaces are handling all of the load while we seek a replacement card from the manufacturer. We may be required to perform diagnostics on this card which would likely occur on our next scheduled “down day”. Such days are reserved for upgrading and testing various systems and are ideal needs such as this. We apologize for this outage and do not believe it will happen again.

Thank you, Mark

Mark F. Harsen
Director, Networking and Telecommunications
Missouri State University