Information Services Notifications and Outages

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Archives for March 2023

New Mobile App for My Missouri State

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The Home page dashboard in MSU Mobile
MSU Mobile Home

Exciting news—a brand new My Missouri State mobile application will soon be available! Now that the new My Missouri State website is up and running, we have a much-improved mobile application to make your My Missouri State experience better than ever.

Starting tomorrow, March 29th, the Google Play Store and Apple App Store will be updated with the new version of the MSU Mobile app. If you already have the MSU Mobile app installed on your device, it should update automatically (depending on your settings) but if it doesn’t you can download it directly from your app store.

The new app matches the new My Missouri State website, making it easy to switch between the app and site. Your dashboard will match the website, so your customizations will stay in place, providing you with the resources you use most often as soon as you open the app. As you select a card, it conveniently slides up from the bottom of your screen to display all content available on that card. You can also manage your cards by adding and removing them from your home page with the bookmark icon just as you would on the website.

Bear Line Shuttle Tracker on MSU Mobile
Bear Line Shuttles card in app
The Student Schedules card in MSU Mobile
My Student Schedules card in app

Banner Workflow Outage Starting Tue 14 March 2023

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Update: Banner Workflow updates have been completed. Access to Workflow applications has been restored.

Banner Workflow needs to be upgraded to a more secure version in order to be safely moved to the cloud environment. The upgrade will start next week on Tue 14 March 2023. We chose spring break with input from our functional team, thinking this would be the least disruptive time for the outage.

The system and all related applications will be down during this process, which is expected to take 2-3 days. These systems will be disabled to prevent accidental usage during the upgrade.

Related systems include:

  • ADP
  • Curricular Action Workflow (CAW)
  • Per Course BearPAF
  • Course Credit Fee Waiver
  • Drop With a Hold
  • DG / DX Hold Removal
  • GRADS Dashboard

After the system is upgraded, there will be some downtime while we ensure everything is operating properly.

Additional outages as well as an announcement that all is well and ready for regular business processing with these applications will be announced via this platform. If you subscribe to this blog, you will receive notifications about this process.

We sincerely apologize for the short notice and extended downtime for this system. We know all of our systems are important for the business of the university and we work hard to minimize downtime and maximize notice for outages such as these. In this case, we were just backed into a corner because of some security shortcomings and didn’t feel like we could wait any longer.

Questions or concerns should be directed to Brian Edmond (BrianEdmond@MissouriState.edu).

Telephones – Avaya mobile client

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We are currently seeing some strange behaviors out of the Avaya Mobile Client on mobile phones and on some computers. We have Avaya support looking at the issue. The behaviors consist of incomplete calls or error messages on the client. If you receive any message on the client to log out, update, or a red triangle ignore unless Telecom posts a message or contacts you to do otherwise.

 

UPDATED

Avaya Workplace Mobile iPhone – Ring Notification

Apple push notification for the Avaya Workplace mobile app has moved to a new server. iPhone users may have to reset their application and log back-in in order to get phone calls to ring on the mobile phone when the phone is asleep.  

 

Avaya Workplace Reset Instructions for iPhones

  • Open the Avaya Workplace application on the iPhone 
  • Select the menu bar in the upper left corner (three horizontal lines)
  • Select the gear at the top of the screen
  • Select ‘Support’ from the menu on the left side of the screen
  • Select ‘Reset Application’ at the bottom of the screen 
  • Answer ‘OK’ when you see ‘Reset application to the same state as a new install?’
    • The application will disappear from the screen

Log Into the Avaya Workplace

  • Select ‘Avaya Workplace’ from your phone apps
  • Select ‘Configure my Account’
    • In the Email field enter your Bear Pass ID + @missouristate.edu (don’t enter your email address)
    • Select ‘Next’ to continue
  • On the Username and Password window 
    • In the Username field enter your Bear Pass ID + @missouristate.edu (don’t enter your email address)
      • i.e. bear123@missouristate.edu
    • In the Password field enter your Bearpass password. This is the password that you use to log onto your workstation.
    • Select ‘Next’
  • If Multi Factor Authentication comes up, approve the request using your normal MFA authentication method 
  • Accept additional prompts that may come up until you get to the tutorial screen
  • Skip the tutorial is you like and then your phone setup is finished

For assistance, contact Telecommunications at 417-836-5100 or emailtelecommunications@missouristate.edu.  

Completed – Internet Update – Sunday, March 12

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On Sunday, March 12, the University Internet will be briefly disrupted:

  • 7:00 a.m. – 7:30 a.m. Updates will be performed that will cause the University Internet to be unavailable during multiple outages of less than 2 minutes.

There will be no impact to other systems such as: phone systems, Banner, video surveillance systems, and electronic door access.

Should you have any questions or concerns, please contact Josh Stuppy directly at 417-836-6449 or via email at JoshStuppy@MissouriState.edu.

This was completed Sunday at about 7:15 a.m.

Microsoft 365 is the New Office 365

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Changes to the Office 365 Platform

If you’ve signed in to your Missouri State email or any of the other online Office apps recently, you may have noticed some changes to the online portal. Microsoft announced last year that they are rebranding the Office 365 platform to Microsoft 365. You may have even seen one or both of the below notices after logging in to the online portal:

Missouri State Microsoft 365 Home page

The above screen is what you should see when logging into the online portal for the first time since the announcement about the rebranding was posted. As you can see above, all mentions of “Office 365” and the orange icon have now been replaced by “Microsoft 365” and the new blue and purple icon.

New to Microsoft 365? Message Banner

If you see this “New to Microsoft 365?” question, it might be alarming at first, especially if you have been using Office 365 for awhile. However, no changes have been made to our existing Office 365 licenses other than rebranding the name. This is the same message new users will see when they first log in to their Missouri State Microsoft 365 account, but if you are an existing user there is nothing to worry about. All of the familiar apps and features, like email, Teams, SharePoint, OneDrive, Stream, etc. will still be available to you on the Microsoft 365 platform. You can read more about the rebranding from Microsoft, and they have also provided a list of frequently asked questions that you can find below:

FAQs About Microsoft 365

  • What is changing?

    Over the last couple years, Microsoft has evolved Office 365 into its flagship productivity suite, so they are creating an experience to help you get the most out of the new Microsoft 365. In the coming months, Office.com, the Office mobile app, and the Office app for Windows will become the Microsoft 365 app, with a new icon, a new look, and even more features.

  • When will these changes happen?

    Changes will begin rolling out for Office.com in November 2022. And then changes will begin rolling out for the Office app on Windows and the Office mobile app in January 2023.

  • Who will these changes apply to?

    These changes will apply to everyone who uses the Office app for work, school, or personal use.

  • How will these changes impact me? Do I need to do anything?

    There will be no impact to your existing account, profile, or files. The app will update automatically with a new icon and name, so keep an eye out for those changes in November 2022 and beyond.

  • What is Microsoft 365?

    Microsoft 365 is Microsoft’s cloud-powered productivity platform that includes apps like Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and so much more. Prior to this rebranding, the platform was called “Office 365.”

  • Where do I get the new Microsoft 365 app?

    Once released, the new Microsoft 365 app and online portal will be available on the web at Microsoft365.com, on Windows via the Microsoft Store, and in both Google Play and the Apple App Store.

  • What’s new in the Microsoft 365 app?

    • New types of content creation and templates: Create is your place to quickly start on projects across several Microsoft 365 apps either from blank templates or try recommended templates for quicker inspiration. The Create module is already available to all users on the web, Windows, and mobile, with more template types arriving for consumers next year.
    • New Apps module: Discover, launch, and pin the tools you use the most across Microsoft 365. Available to all users on the web and Windows, and on mobile in the coming months.
    • My Content: A popular feature for business customers, My Content is a central location to view and access all your content – created by you or shared with you – regardless of where it’s stored. Available to all users on the web and Windows.
    • Feed: Relevant content based on who you work with and what you work on is surfaced through an easy-to-digest interface to simplify your workflow. Available today for commercial users on the web, Windows, and mobile.
    • Tagging: A new way to group and organize your content with custom tags across all types of content. Available now on the web and Windows.
    • Stay on top of the latest Microsoft 365 features rolling out by following the “What’s new in Microsoft 365” blog here.

  • Is Office going away entirely?

    No, as part of Microsoft 365 you will continue to get access to apps like Word, Excel, PowerPoint and Outlook. Additionally, there are no changes to existing Office 365 subscription plans, including the Education, Enterprise, Business, and Personal plans. Microsoft 365 is simply a refresh and update of the Office 365 platform, so you will not lose any applications, features, or tools due to this change.