Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

Network Outage – Resolved

by

The network outage that affected most services on the Springfield campus, including the Cheek Hall data center, has been resolved. All services should have been restored as of 9:22 a.m. this morning. If you are aware of any outages, please report them to Networking@MissouriState.edu immediately.

The core circuit card that failed two days ago and was disabled, today had to physically be removed from the router to restore services. Backup, redundant interfaces are handling all of the load while we seek a replacement card from the manufacturer. We may be required to perform diagnostics on this card which would likely occur on our next scheduled “down day”. Such days are reserved for upgrading and testing various systems and are ideal needs such as this. We apologize for this outage and do not believe it will happen again.

Thank you, Mark

Mark F. Harsen
Director, Networking and Telecommunications
Missouri State University

Networking Issues – Resolved

by

The networking issues affecting multiple systems in the Cheek Hall data center, including wireless services throughout the MSU System, have been circumvented. All systems and services should be working without issues. If anyone is still experiencing network outages, unreliable connectivity, or other intermittent issues, please report them immediately to Networking@missouristate.edu.

The issue was traced back to an interface card that has likely failed. We will continue to work with our manufacturer for further diagnostics and ultimate replacement as appropriate. Thank you for your patience and understanding. Our goal is to never experience such an outage. Had the card failed completely, redundant circuits would have allowed all services to continue uninterrupted. Since the card appeared to work intermittently, convergence issues were created that caused the unreliable service.

Incoming calls to the University (Wednesday, April 07, 2021)

by

Currently there are issues with inbound telephone calls to the University. When a person calls a Missouri State phone number it receives a busy signal. Our carrier has been notified and is currently investigating.

Should you have any questions or concerns, please contact Steve Coffman at (417) 836-4227 or via email at Stevencoffman@MissouriState.edu.

WORKAROUND: Call 417-319-1372 to reach Missouri State University Numbers

by

We have provisioned a temporary number of 417-319-1372 that rings the University Operators who can transfer your call to any MSU party. If you are an AT&T, Mediacom, or Cricket customer or if you always receive a busy signal when calling any MSU phone number, please call our Operators at 417-319-1372 instead of using the permanent number of 417-836-5000. They will help you reach your intended party.

We have escalated this issue with both AT&T and Windstream. Windstream currently provides inbound telephone service to MSU and we have received reports that at least some other Windstream customers are experiencing the same issues of always receiving busy signals.

If you cannot reach our Operators at this temporary number, please email Telecommunications@missouristate.edu or Mark.Harsen@missouristate.edu. All information is welcome regarding this AT&T/Windstream problem and it could aid in a faster resolution.

UPDATED: Incoming calls from AT&T Mobile Users (Monday, March 22, 2021)

by

Currently there are issues with inbound telephone calls from AT&T Mobile users. When an AT&T Cell phone calls a Missouri State phone number it receives a busy signal. AT&T has been notified and is currently investigating.

Should you have any questions or concerns, please contact Steve Coffman at (417) 836-4227 or via email at Stevencoffman@MissouriState.edu.