The data network for Park Central Office Building is currently unavailable. This outage will affect access to the Internet, servers, wireless, printing, VoIP phones and any other services that rely on the data network. Analog phones are not affected. Staff have been dispatched to the site and will restore services as soon as possible.
Update: Services have been restored. We apologize for the inconvenience.
Legacy telephone services have been restored and VoIP (Voice over Internet Protocol) telephone services were never impacted in and around Glass Hall.
A communications failure caused contact to be lost with the gateway serving legacy analog and proprietary digital telephones in Glass Hall and surrounding areas. VoIP services use the campus network for communications so no telephone outages occurred for these users.
We apologize for any inconveniences this outage may have caused. Thank you for your understanding and continued support.
The Missouri State University telephone system is partially down this morning. The outage affects legacy phones in Glass Hall and some surrounding buildings. VoIP (Voice over Internet Protocol) phones are not impacted. Staff have been dispatched to the site, but the cause of the failure is currently unknown. Networking and Telecommunications is striving to restore service as quickly as possible.
Today at approximately 8:40 a.m. a network outage occurred affecting sixteen (16) facilities. A power failure occurred in an outlying building and, when power was restored, the building rejoining the network unexpectedly “confused” the legacy Cisco routers supporting the sixteen (16) buildings causing them to go offline for approximately five (5) minutes while error recovery processes were invoked.
We sincerely regret the disturbances of critical networking and telephone services which resulted and are planning to expedite the replacement of the failing legacy gear as quickly as feasible.
Please direct any questions to Josh Stuppy or Mark Harsen.
Thank you, Mark
Today at approximately 10:55 a.m. CST, a key networking component breakdown caused a cascade failure that rendered the MSU networks non-operational. Services were restored and all systems appeared to be functional again by 11:15 a.m. We apologize for the interruption in service and are striving to remedy the situation so that it does not occur again.
The cause of the failure is not entirely known, but is likely tied to a known hardware problem or a potential software flaw. Networking and Telecommunications were already aware of this latent problem and had plans to correct the issue in two (2) days on our scheduled Upgrade Day on Sunday, May 27th, 2018 which, of course, is still planned.
