The Electronic Fax service provided by the Networking and Telecommunications Department has been restored. The service was updated to remove the dependencies on local FoIP (Fax over Internet Protocol) which was causing some fax transmissions, both inbound and outbound, to fail. Outbound faxes are now using these new services and inbound faxes will be switched as soon as possible.
This change in trunking, however, required an unexpected change in dialing when sending faxes. Now, all fax destinations must be treated as a long distance number and all eleven digits are always required (but no long distance charges are assessed). Authorized users must now use the address of 1 + area code + exchange + phone number @ fax.missouristate.edu. So to send to a mythical on-campus fax of 6-1234, authorized users would send to 14178361234@fax.missouristate.edu and to send to an off-campus mythical fax of 314-555-1234, use 13145551234@fax.missouristate.edu. All eleven digits are now always required to send a fax successfully. Please see the link below for more information:
https://ntgdev.missouristate.edu/Services/ElectronicFax.aspx
The Electronic Fax service provided by the Networking and Telecommunications department is currently down. The service was being upgraded to eliminate failed fax transmissions that are caused by too many analog to digital conversions inherent in FoIP – Fax over Internet Protocol. Unfortunately, the upgrade unexpectedly caused the service to go offline. Local and vendor support staff are working as quickly as possible to restore services.
If you have urgent need to receive or transmit any faxes during this outage, please contact Steve Coffman at 417-836-4227 or Mark Harsen at 417-836-4392 to make special arrangements.
If you have urgent need to receive or transmit any faxes during this outage, please contact Steve Coffman at 417-836-4227 or Mark Harsen at 417-836-4392 to make special arrangements.
Beginning around 8:45 AM this morning, My Missouri State and Blackboard were unavailable. The system that provides authentication was not responding.
Access to My Missouri State and Blackboard were fully restored around 9:40 AM.
Approximately 2 hours after systems became available in Cheek, we experienced an unexpected power failure. We are in the process of powering on all of the services.
I will send another updates when everything has been restored.
Should you have any questions or concerns, please contact Stacey Tune via email at StaceyTune@MissouriState.edu.
Thank you.
The outside trunks providing inbound and outbound telephone service to the University are experiencing failures this morning. Some calls are getting through on the services that are functional, but many users are receiving a “fast busy” signal when attempting to call outside of the University. This indicates that no working carrier facilities are available to place the call. We have filed a priority service-failure ticket with the provider are working with them to restore full services as quickly as possible.
Update 10:40 a.m.:
All inbound and long distance services are functioning properly. Only outbound local calling is affected.
Update 11:15 a.m.:
We have circumvented the local calling issues by rerouting local calling out long distance services. These local calls remain local and without cost to our customers.
Update 2:00 p.m.:
All services have been restored by the vendor.