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Electronic Fax Services Restored with Dialing Changes

July 9, 2020 by Mark Harsen

The Electronic Fax service provided by the Networking and Telecommunications Department has been restored.  The service was updated to remove the dependencies on local FoIP (Fax over Internet Protocol) which was causing some fax transmissions, both inbound and outbound, to fail.  Outbound faxes are now using these new services and inbound faxes will be switched as soon as possible.

This change in trunking, however, required an unexpected change in dialing when sending faxes.  Now, all fax destinations must be treated as a long distance number and all eleven digits are always required (but no long distance charges are assessed).  Authorized users must now use the address of 1 + area code + exchange + phone number @ fax.missouristate.edu.  So to send to a mythical on-campus fax of 6-1234, authorized users would send to 14178361234@fax.missouristate.edu and to send to an off-campus mythical fax of 314-555-1234, use 13145551234@fax.missouristate.edu.  All eleven digits are now always required to send a fax successfully.  Please see the link below for more information:

https://ntgdev.missouristate.edu/Services/ElectronicFax.aspx

Filed Under: Electronic Fax, Mtn. Grove, Outage, Restored, Springfield, Unplanned

Electronic Fax Service Outage

July 9, 2020 by Mark Harsen

The Electronic Fax service provided by the Networking and Telecommunications department is currently down. The service was being upgraded to eliminate failed fax transmissions that are caused by too many analog to digital conversions inherent in FoIP – Fax over Internet Protocol. Unfortunately, the upgrade unexpectedly caused the service to go offline. Local and vendor support staff are working as quickly as possible to restore services.

If you have urgent need to receive or transmit any faxes during this outage, please contact Steve Coffman at 417-836-4227 or Mark Harsen at 417-836-4392 to make special arrangements.

Filed Under: Electronic Fax, Mtn. Grove, Outage, Springfield, Unplanned, West Plains

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