Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

TCRP 2.0 Launch: New Features and Availability Dates

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The new Transfer Credit Reevaluation and Preapproval (TCRP) system will be rolled out to users based on their roles:

  • Request Approvers: December 2, 2024
  • Advisors: December 16, 2024
  • Students: January 13, 2025

While the new TCRP system will be available early in the Spring 2025 semester, with early access for approvers, the legacy transfer system (TCRP 1.0) will remain available until the end of the Spring 2025 semester. As links to the new TCRP system are posted, existing links will be marked “Legacy” to indicate the original system.

Here are some highlights of the improvements made in TCRP 2.0:

  • ADA Compliance
  • Attaching syllabi to requests
  • Receiving email notifications upon approval or denial
  • Design enhancements
  • Streamlined request forms
  • Advisor submission on behalf of a student
  • Faster overall process
  • Increased search options for approvers

Review the comprehensive Transfer Credit Re-Evaluation & Preapproval (TCRP) System guide for detailed instructions for students, advisors, and approvers.

Request Approvers, such as Department Heads, will have access to the new system starting December 2nd. Look for the TCRP System 2.0 card in My Missouri State.
The new TCRP System 2.0 card in My Missouri State

Advisors will gain access on December 16th and will need to navigate through the Student Information Menu found on the Faculty & Advisor Resources card in My Missouri State.

The Faculty & Advisor Resources card in My Missouri State

Students will be able to access the forms via the Transfer Resources card starting January 13th.

Transfer Resources card in My Missouri State

If you encounter any issues, please report them using the TCRP Support page found under Custom & Vendor Software Support (MIS) in the IT Service Portal.

TCRP Support page and request button

ⓘ It’s often helpful to include a screenshot when reporting issues, and they can be attached directly to your support ticket.
Learn how to take a screenshot using the following guides: How to Take Screenshots on Windows 11 and Take a screenshot on your Mac.

Banner Update — Sunday, August 6, 2023

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On Sunday, August 6, the following systems will be updated and therefore unavailable:

  • 6:00 a.m. – 6:00 p.m. Admin Banner, BDM, SSB8, Self Service 9, our custom web applications, and all other systems reliant upon the database will not be available during this time.

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, video surveillance systems, electronic door access, and the application for admission.

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the Banner environment on Sunday.

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.

System Update: Banner Outage Begins Now

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Banner and all database-reliant systems are now offline for this weekend’s system updates.

FOLLOW THIS PAGE FOR UPDATES AS WORK PROGRESSES

Status Updates for Memorial Day Weekend:

  • Thursday, May 25: System backups began at 5pm
  • Friday, May 26: Updates began at 5pm. Banner and all database systems unavailable.
  • Saturday, May 27: Work is underway and progressing slightly ahead of schedule. No issues to report.
  • Saturday, May 27: Updates are still ahead of schedule and most systems are complete. Access remains unavailable for all but Computer Services staff, who are beginning verification and testing for some systems.
  • Monday, May 29: Verifications are complete. Staff are still working to resolve a few minor issues within our systems, but all systems and applications are now online and responsive. If you experience errors or problems, please notify the Help Desk when they reopen on May 30th. 

Previous Communications

The following systems and applications will be unavailable beginning at 5pm on Friday, May 26th:

  • My Missouri State / My Grizzly Den (West Plains)
  • Admin Banner
  • Workflow
  • BDM
  • Self-Service Banner 8 (e.g. Student Information Menu, Student Records)
  • Banner Self Service 9 (e.g. Employee Dashboard, Registration)
  • DegreeWorks
  • Custom web applications (such as the Registration Status, Advising Notes, Chosen Name, and Direct Deposit pages)
  • All other systems reliant upon our database

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Microsoft 365, email services, video surveillance systems, electronic door access, and the application for admission.

Access Missouri State Email    Access Blackboard Learn

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • System testing and verification will occur throughout the day on Saturday, May 27th and Sunday, May 28th. Systems might be up and down during this time, but system functionality should not be expected until Monday.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023.

 

System Updates Begin in One Hour (5pm)

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System updates are nearly underway! Be sure to save all work being done in Admin Banner and other database applications before 5:00pm tonight. As a reminder, this upgrade weekend includes downtime for the below systems and applications:

The following systems and applications will be unavailable beginning at 5pm on Friday, May 26th:

  • My Missouri State / My Grizzly Den (West Plains)
  • Admin Banner
  • Workflow
  • BDM
  • Self-Service Banner 8 (e.g. Student Information Menu, Student Records)
  • Banner Self Service 9 (e.g. Employee Dashboard, Registration)
  • DegreeWorks
  • Custom web applications (such as the Registration Status, Advising Notes, Chosen Name, and Direct Deposit pages)
  • All other systems reliant upon our database

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Microsoft 365, email services, video surveillance systems, electronic door access, and the application for admission.

Access Missouri State Email    Access Blackboard Learn

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • System testing and verification will occur throughout the day on Saturday, May 27th and Sunday, May 28th. Systems might be up and down during this time, but system functionality should not be expected until Monday.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023.

Follow this page for updates as work progresses.

Status Updates for Memorial Day Weekend:

  • Thursday, May 25: System backups began at 5pm
  • Friday, May 26: Updates begin at 5pm. Banner and all database systems unavailable.