Greetings! Upgrade Day maintenance has been completed and verified by Computer Services personnel. The systems became available for use around 4:59 PM.
On Saturday, August 8, 2020, the following systems will be upgraded and therefore unavailable:
- 12:00 a.m. – 12:30 a.m. – Internet for Springfield, West Plains and Mountain Grove campuses will be unavailable.
- 8:00 a.m. – 4:00 p.m. – Maintenance will be performed on the Uninterruptible Power Supply (UPS) that powers all servers in the Cheek Hall Computing Center. Users of the computing resources are encouraged to plan accordingly and not depend on uninterrupted services.
Most of the University’s computer systems will be down. There will be little or no impact to the following systems: University networks, MSU homepage, phone systems, Office 365, email services, video surveillance systems, electronic door access systems.
Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.
On Sunday, July 26, 2020, the following systems will be upgraded and therefore unavailable:
- 6:00 a.m. – 10:00 a.m. – Banner applications will not be available.
There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, CashNet, video surveillance systems, electronic door access systems, and the application for admission.
To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the Banner environment on Sunday morning.
Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.
The Electronic Fax service provided by the Networking and Telecommunications Department has been restored. The service was updated to remove the dependencies on local FoIP (Fax over Internet Protocol) which was causing some fax transmissions, both inbound and outbound, to fail. Outbound faxes are now using these new services and inbound faxes will be switched as soon as possible.
This change in trunking, however, required an unexpected change in dialing when sending faxes. Now, all fax destinations must be treated as a long distance number and all eleven digits are always required (but no long distance charges are assessed). Authorized users must now use the address of 1 + area code + exchange + phone number @ fax.missouristate.edu. So to send to a mythical on-campus fax of 6-1234, authorized users would send to 14178361234@fax.missouristate.edu and to send to an off-campus mythical fax of 314-555-1234, use 13145551234@fax.missouristate.edu. All eleven digits are now always required to send a fax successfully. Please see the link below for more information:
https://ntgdev.missouristate.edu/Services/ElectronicFax.aspx
This change in trunking, however, required an unexpected change in dialing when sending faxes. Now, all fax destinations must be treated as a long distance number and all eleven digits are always required (but no long distance charges are assessed). Authorized users must now use the address of 1 + area code + exchange + phone number @ fax.missouristate.edu. So to send to a mythical on-campus fax of 6-1234, authorized users would send to 14178361234@fax.missouristate.edu and to send to an off-campus mythical fax of 314-555-1234, use 13145551234@fax.missouristate.edu. All eleven digits are now always required to send a fax successfully. Please see the link below for more information:
https://ntgdev.missouristate.edu/Services/ElectronicFax.aspx
The Electronic Fax service provided by the Networking and Telecommunications department is currently down. The service was being upgraded to eliminate failed fax transmissions that are caused by too many analog to digital conversions inherent in FoIP – Fax over Internet Protocol. Unfortunately, the upgrade unexpectedly caused the service to go offline. Local and vendor support staff are working as quickly as possible to restore services.
If you have urgent need to receive or transmit any faxes during this outage, please contact Steve Coffman at 417-836-4227 or Mark Harsen at 417-836-4392 to make special arrangements.
If you have urgent need to receive or transmit any faxes during this outage, please contact Steve Coffman at 417-836-4227 or Mark Harsen at 417-836-4392 to make special arrangements.