Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

Banner Infrastructure Upgrades – Sunday, May 9, 2021

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On Sunday, May 9, 2021, the following system will be upgraded and therefore unavailable:

  • 7:00 a.m. – 11:00 a.m. – Banner applications will not be available.

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, CashNet, video surveillance systems, electronic door access systems, and the application for admission.

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the Banner environment on Sunday morning.

Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.

Network Outage – Resolved

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The network outage that affected most services on the Springfield campus, including the Cheek Hall data center, has been resolved. All services should have been restored as of 9:22 a.m. this morning. If you are aware of any outages, please report them to Networking@MissouriState.edu immediately.

The core circuit card that failed two days ago and was disabled, today had to physically be removed from the router to restore services. Backup, redundant interfaces are handling all of the load while we seek a replacement card from the manufacturer. We may be required to perform diagnostics on this card which would likely occur on our next scheduled “down day”. Such days are reserved for upgrading and testing various systems and are ideal needs such as this. We apologize for this outage and do not believe it will happen again.

Thank you, Mark

Mark F. Harsen
Director, Networking and Telecommunications
Missouri State University

Networking Issues – Resolved

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The networking issues affecting multiple systems in the Cheek Hall data center, including wireless services throughout the MSU System, have been circumvented. All systems and services should be working without issues. If anyone is still experiencing network outages, unreliable connectivity, or other intermittent issues, please report them immediately to Networking@missouristate.edu.

The issue was traced back to an interface card that has likely failed. We will continue to work with our manufacturer for further diagnostics and ultimate replacement as appropriate. Thank you for your patience and understanding. Our goal is to never experience such an outage. Had the card failed completely, redundant circuits would have allowed all services to continue uninterrupted. Since the card appeared to work intermittently, convergence issues were created that caused the unreliable service.

Banner Upgrades – Sunday, May 2, 2021

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On May 2, 2021, the following systems will be upgraded and therefore unavailable:

  • 6:00 a.m. – 6:00 p.m. – Banner and other systems reliant upon Banner will not be available during this time.

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, CashNet, video surveillance systems, electronic door access systems, and the application for admission.

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the Banner environment on Sunday morning.

Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.

 

Upgrade Day – May 22, 2021

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On Saturday, May 22, 2021, the following systems will be upgraded and therefore unavailable:

  • 12:01 a.m. – 12:30 a.m. – Internet for Springfield, West Plains and Mountain Grove campuses will be unavailable.
  • 10:30 a.m. – 4:00 p.m. – Maintenance will be performed on the Uninterruptable Power Supply (UPS) that powers all servers in the Cheek Hall Computing Center. Users of the network and computing resources are encouraged to plan accordingly and not depend on uninterrupted services.
  • 4:00 p.m. – 8:00 p.m. – Maintenance will be performed on the campus wireless system that could cause wireless networks to be unavailable to the Springfield, West Plains and Mountain Grove campuses.

Most of the University’s computer systems will be down. There will be little or no impact to the following systems: University networks, MSU homepage, Office 365, email services, video surveillance systems, and electronic door access systems. 

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.